For Airbnb customers, having hidden fees added to the bill is a common complaint. However, the company just announced changes to its policies to address this concern.
Some customers have reported paying almost double the initial quote for the cost of their accommodation, with added fees added for cleaning and other services.
Now, to improve this, Airbnb is introducing a total price display and updating the guest checkout. The changes, which will be rolled out in December, will include the following:
Airbnb honcho Brian Chesky said on Twitter: “I’ve heard you loud and clear—you feel like prices aren’t transparent and checkout tasks are a pain. You can also view a full price breakdown with Airbnb’s service fees, discounts, and taxes. Thank you for all the feedback. We will never stop improving Airbnb.”
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